At Colearts, we invest wholeheartedly in offering top notch lighting to our esteemed clients in the Saudi Arabia and United States . We have framed our transportation strategy beneath.This will ensure a smooth and reliable shopping experience.
1. Shipping Destination and items located
We exclusively ship to addresses within the United States . Your order can be shipped to any address (excluding PO boxes/APO/FPO addresses) in the contiguous United States, Alaska, or Hawaii. You can contact us for information about shipping to your region or country. Our factories are in Saudi Arabia and United States.
2. Processing Time
Total Delivery Time = Handling Time + Transit Time (+ any holidays).
We ship packages within 1 – 5 working days of your order.
Our orders are usually delivered within 20 – 30 working days.
During peak seasons and holidays, processing times may be slightly extended. However, we are committed to getting your order to you as quickly as possible.
3. Shipping Methods
We partner with proven carriers like UPS, FedEx, and USPS EMS. They offer insurance and tracking. All shipment times are on working days (Monday through Friday, excluding weekends and holidays). Shipping times are subject to each carrier’s daily cut-off time and are dependent upon warehouse turnaround.
4. Shipping Costs
Colearts provide free shipping on all orders.
Tracking Information:
Once your order is shipped, we will provide you with a tracking number within 3 to 4 business days. You will receive an email with the tracking information, which you can use to track your order online.
Checking the Status of Your Order:
As soon as we ship your order, we will send you an email with a link and your tracking number. You can use this information to track the status of your order online and stay updated on its progress.
Observed Holidays:
Orders will not be sent out on the following holidays: New Year’s Day, Easter, Christmas Day, and other observed holidays. Expect delays during these times.
Custom Delays:
Depending on the destination, international orders can have a delay in customs. We understand that these delays can be frustrating, but your patience is appreciated. We will do our best to keep you updated on the status of your order during any customs delays.